GATIX™ Privacy Policy

Personal Information: When you request a quote, book a service, or contact us, we collect your Full Name, Mobile Number, Email Address, and physical Pickup/Drop-off locations.

Technical & Device Data: For website and mobile app users, we automatically log IP addresses, browser types, operating systems, and session durations to improve our platform’s performance and security.

App Location Data: If you use the GATIX™ mobile app for live tracking, we may request GPS location access solely to provide accurate ETA and route optimization during your active transit.

We use your data exclusively for operational and legal purposes, including:

• Providing accurate flat-rate logistics quotations.
• Assigning fleet vehicles and dispatching crews to your location.
• Processing payments and generating GST-compliant invoices.
• Sending SMS/WhatsApp updates regarding your shipment status.
• Resolving disputes, processing transit insurance claims, and providing customer support.

GATIX™ does not sell data. We only share specific data points with authorized third parties on a strict “need-to-know” basis to fulfill your service request:

• Insurance Partners: Inventory and valuation details for processing your transit risk coverage.
• Payment Gateways: Secure processors (like Razorpay/BillDesk) to facilitate encrypted transactions.
• Legal Authorities: We may disclose information if legally mandated by an Indian court order, government investigatory body, or to prevent fraudulent activities.

What are Cookies? Small data files stored on your device that help us remember your preferences and optimize your browsing experience.

Our Usage: We use Session Cookies (to maintain your active quote request) and Performance Cookies (like Google Analytics) to understand traffic patterns. We do NOT use invasive third-party marketing cookies to track you across the internet.

Your Control: You can disable cookies through your browser settings at any time, though some website functionalities (like saving a quote) may be restricted.

Under the Digital Personal Data Protection Act of India, you hold the following rights regarding your data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Ask us to update or fix inaccurate information.
• Right to Erasure: Request the deletion of your data from our active marketing lists. (Note: Data required for GST, legal compliance, or past invoices must be retained for the statutory period under Indian law).

GATIX™ integrates eco-friendly practices into our logistics. We utilize reusable corrugated boxes where applicable, optimize fleet routing to reduce carbon emissions, and strictly adhere to safe disposal of packing waste to preserve the environment.